DynaPass Frequently Asked Questions (FAQ)

Last updated:  7 April 2000

What happens if I lose my password?
Users with a phone that has SMS sending capability can at anytime request a new by sending a message to the central system. Within a few seconds a new password will appear in their phone.
Users without SMS sending capabilities will have to ask the helpdesk to 'kick-start' the process. The new password will appear in the phone within a few seconds.

What happens if my phone is 'out of range' or turned off when the password is distributed?
The SMS message will be delivered as soon as the phone is 'detected' by the network i.e. when the phone is switched on or when it comes within range.

Are there other ways to distribute the password?
Yes, DynaPass has the option to distribute the password through other channels, for example a national wide paging system. However, the channel must for security reasons be encrypted in 'the air'.

My network operator has a gateway for sending SMS messages, can DynaPass use that?
Yes, DynaPass has support for a range of methods and protocols to access SMS centers.

Can I combine automatic distribution and distribution on request?
Yes.

What about capacity? I have 500 users in my domain and they all want to login at nine in the morning, will there be a long wait for password?
No, the automatic distribution is spread over time and the new password is in your phone when you wake up in the morning.

Are there other ways to 'kick-start' the distribution process?
Yes, DynaPass supports different ways depending on your local environment.

If someone calls my helpdesk and claims that he is ME and asks for a new password, will he get it?
No, a new password will be distributed but it will end up in YOUR phone.

What happens if my phone dies?
You will have to fall back to the old procedure and ask your systems administrator or helpdesk for an emergency password.

Does DynaPass change my current procedures for user administration?
No, DynaPass lives together with your current system. You still add and delete users using the tools provided with your system. DynaPass automatically picks up the changes and let you easily assign a phone number to the account.

'Harry' is gone for a couple of weeks. Can I stop distribution temporarily?
Yes, ask the helpdesk to deactivate 'Harry' in DynaPass.

Cellular phones use radio waves, can someone listen?
Well, you can listen but not understand. Modern cellular networks, for example GSM, use digital transmission technique and the communication links are encrypted while 'in the air'.

All GSM-traffic 'in the open air' - including SMS-messages - are encrypted and therefore impossible to tap.